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When ‘Contact Us’ Forms Becomes Life Threatening

Journalists targeted by security services can write about relatively banal subjects. They might report on the amount and quality of food available in markets. They might write about the slow construction of roads. They might write about dismal housing conditions. They might even just include comments about a politician that are seen as unfavourable, such as the politician wiped sweat from their brow before answering a question. Risky reporting from extremely hostile environments needn’t involve writing about government surveillance, policing, or corruption: far, far less ‘sensitive’ reporting can be enough for a government to cast a reporter as an enemy of the state.

The rationale for such hyper-vigilance on the part of dictatorships and authoritarian countries is that such governments regularly depend on international relief funds or the international community’s decision to not harshly impede the country’s access to global markets. Negative press coverage could cut off relief funds or monies from international organizations following a realization that the country lacks the ‘freedoms’ and ‘progress’ the government and most media publicly report on. If the international community realizes that the country in question is grossly violating human rights it might also limit the country’s access to capital markets. In either situation, limiting funds available to the government can endanger the reigning government or hinder leaders from stockpiling stolen wealth.

Calling for Help

Reaching out to international journalism protection organizations, or to foreign governments that might offer asylum, can raise serious negative publicity concerns for dictatorial or authoritarian governments. If a country’s journalists are fleeing because they believe they are in danger, and that fact rises to public attention, it could negatively affect a leader’s public image and the government’s access to funds. On this basis governments may place particular journalists under surveillance and punish them should they do anything to threaten the public image of the leader or country. Such surveillance is also utilized when reporters who are in a country are covering, and writing about, facts that stand in contravention to government propaganda.

The potential for electronic surveillance is particularly high, and serious, when the major telecommunications providers in a country tend to fully comply with, or willingly provide assistance to, state security and intelligence services. This degree of surveillance makes contacting international organizations that assist journalists risky; when a foreign organization does not encrypt communications sent to it, the organization’ security practices may further endanger a journalist calling for help. One of the many journalists covered in Bad News: Last Journalists in a Dictatorship who feared his life was in danger by the Rwandan government stated,

[h]e had written to the Committee to Protect Journalists, in New York, but someone in the president’s office had then shown him the application that he had filled out online. He didn’t trust people living abroad any longer.” (Bad News: Last Journalists in a Dictatorship, 83-4)

Such surveillance could have taken place in a few different ways: the local network or computer the journalist used to prepare and send the application might have been compromised. Alternately, the national network might have been subject to surveillance for ‘sensitive’ materials. Though the former case is a prevalent problem (e.g., Internet cafes being compromised by state actors) it’s not one that international journalist organizations are well suited to fix. The latter situation, however, where the national network itself is hostile, is something that media organizations can address.

Network inspection technologies can be configured to look for particular pieces of metadata and content that are of interest to government monitors. By sorting for certain kinds of metadata, such as websites visited, content selection can be applied relatively efficiently and automated analysis of that content subsequently be employed. That content analysis, however, depends on the government in question having access to plaintext communications.

Many journalism organizations historically have had ‘contact us’ pages on their websites, and many continue to have and use these pages. Some organizations secure their contact forms by using SSL encryption. But many organizations do not, including organizations that actively assert they will provide assistance to international journalists in need. These latter organizations make it trivial for states that are hostile to journalists to monitor in-country journalists who are making requests or issuing claims using these insecure contact forms.

Mitigating Threats

One way that journalism protection organizations can somewhat mitigate the risk of government surveillance is to implement SSL on their websites, which encrypts communications sent to the organization’s web server. It is still apparent to network monitors what website was visited but not which pages. And if the journalist sends a message using a ‘contact us’ form the data communicated will be encrypted, thus preventing network snoops from figuring out what is being said.

SSL isn’t a bulletproof solution to stopping governments from monitoring messages sent using contact forms. But it raises the difficulty of intercepting, decrypting, and analyzing the calls for help sent by at-risk journalists. And adding such security is relatively trivial to implement with the advent of free SSL encryption projects like ‘Let’s Encrypt’.

Ideally journalism organizations would either add SSL to their websites — to inhibit adversarial states from reading messages sent to these organizations — or only provide alternate means of communicating with them. That might mandate email, and list hosts that provide service-to-service encryption (i.e. those that have implemented STARTSSL), messaging applications that provide sufficient security to evade most state actors (everything from WhatsApp or Signal, to even Hangouts if the US Government and NSA aren’t the actors you’re hiding from), or any other kind of secure communications channel that should be secure from non-Five Eyes surveillance countries.

No organization wants to be responsible for putting people at risk, especially when those people are just trying to find help in dangerous situations. Organizations that exist to, in part, protect journalists thus need to do the bare minimum and ensure their baseline contact forms are secured. Doing anything else is just enabling state surveillance of at-risk journalists, and stands as antithetical to the organizations’ missions.

NOTE: This post was previously published on Medium.