I’ve had a pair of surprisingly great customer service experiences this week. The first was with Structube, who are sending me a small Allen key to tighten some screws (I lost the one that accompanied the product I bought from them), at no charge. The second was with the support team at TunnelBear who were both humorous and helpful in directing me to a buried purchase option on their website. It seems rare that I experience really good service, and so just wanted to highlight the great work of a pair of companies!

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