Mr. Cope, I am Canadian. Like virtually every other Canadian I know, I rely on my mobile phone in my personal life and for my livelihood on a daily basis. The “critical situation” I face comes every month, when I open my wireless bill wondering whether I’ll be able to afford to pay it. Your company, along with Canada’s other major wireless providers, have had 30 years to address this situation. But you’ve failed. Posting huge profits and paying dividends year after year might satisfy your shareholders, but individual Canadians and their families are being hung out to dry. It’s time for a change. Faced with a choice between an American company fighting to gain a foothold in a hostile market or a Canadian one who takes my hard earned money for granted, I’ll pick the lesser of two evils. And if you don’t know which that is by now, I’ll happily send you a copy of my monthly phone bill.
Ben’s letter is awesome. You should really go read all of it.