What Rogers will tell you about the police looking into your account

What Rogers will tell you about the police looking into your account:

… I emailed Rogers to ask if the police had made inquires about my account. Because of a law called the Personal Information Protection and Electronic Documents Act (PIPED) Rogers has to answer my question.

Rogers’ first response, which arrived by registered mail, was:
“A search of our records revealed that no inquiries have been made by Law Enforcement Agencies….and Rogers is not permitted to advise of this disclosure.”

Christopher Parsons from U of T’s Citizen Lab says Rogers’ response should be read, “Nobody asked for your information and if somebody has asked for your information we’re not allowed to tell you.”

…

After the Star asked for a clarification, a Rogers spokesman said in an email, “We’re also sorry that the letter you received from us dated January 19, 2015 wasn’t more clear.” They promised to update their letters to make it clear to customers “we are restricted from disclosing most information to customers.”

Last May it was revealed that in 2011 law enforcement agencies in Canada made 1,193,630 requests for subscriber information from telecoms, the majority without a warrant. In June the Supreme Court of Canada said police need a warrant to gain accesses to telecom subscriber information. The Star later reported that the police are still making warrantless requests for customer data, because of disagreement on how to interpret the court’s decisions.

Based on letters he’s seen from different telecom companies a few months ago Parsons says “Rogers’ disclosure and TekSavvy’s disclosure are about the best in the industry.” while “Most are less transparent.”