National mail carriers are important for loads of reasons, including legal protections around letters carried by them versus those carried by couriers. These mail carriers are far less agile than their private competitors and have been incredibly slow to recognize the need to change existing processes and practices. They desperately need to find new growth avenues to remedy declining gross and net revenues.
As a demonstration of how little Canada Post ‘gets’ the market and business it’s in today, we can turn to this comment:
Canada Post chief executive officer Deepak Chopra foresees a future in which consumers receive and pay their bills, get their paycheques, renew drivers’ licences, pay parking tickets, buy magazines and receive personalized ad pitches – all online, through ePost.
This isn’t a future: it’s the present. The only ‘future’ part of what he is outlining is that all these (already daily) functions would be routed through ePost. Unless Canada Post has an incredible value proposition – security, government mandates, or somehow implementing these functions better than existing services are mechanisms that immediately come to mine – I can’t see how the organization will exist in any semblance of what it is today, tomorrow.