Categories
Quotations Writing

2013.3.26

But in the long run that’s a problem for Google. Because we tend not to entrust this sort of critical public infrastructure to the private sector. Network externalities are all fine and good to ignore so long as they mainly apply to the sharing of news and pics from a weekend trip with college friends. Once they concern large swathes of economic output and the cognitive activity of millions of people, it is difficult to keep the government out. Maybe that deterrent will be sufficient to keep Google providing its most heavily used products. But maybe not.

Huh. This Economist article seems to be in favour of nationalizing the internet? And most other services?

(via towerofsleep)

I think that the focus was more on the services provided by private companies, as opposed to infrastructure itself (i.e. not the wires, but the stuff that runs on the wires). But I think The Economist has a point that governments could be involved if services that are perceived (note: perception does not necessarily correspond with empirical facts) as essential are threatened.

What really threw me in the piece was this paragraph:

But that makes it increasingly difficult for Google to have success with new services. Why commit to using and coming to rely on something new if it might be yanked away at some future date? This is especially problematic for “social” apps that rely on network effects. Even a crummy social service may thrive if it obtains a critical mass. Yanking away services beloved by early adopters almost guarantees that critical masses can’t be obtained: not, at any rate, without the provision of an incentive or commitment mechanism to protect the would-be users from the risk of losing a vital service.

I mean: I really, really, really use Google Reader. I use the shit out of it on a daily basis. I’m the definition of one of their power users, with hundreds of sites subscribed to – often ones that only get updates every month or two, but that are super helpful for my research – and so I’m far from impressed that Google’s shuttering the service. Reader lets me hold onto the long-tail of the Internet.

But: I’m not certain how a writer can clearly link ‘early adopter’ with yanking away Google Reader. I mean, it’s an older(ish) service. We’re not talking about something that was spawned a few months ago. I get that the write might have been obliquely referring to the social functions of reader that were stripped out a year or so back, but still: there’s no way (at the time of Reader’s social demise) that you can imagine those individuals as ‘early adopters’. The product was mature (as far as many Internet products go) and just didn’t have a lot of people using the service for social purposes beyond a pretty vocal minority.

I want to be clear that I’m already dreading the loss of Google Reader. Seriously dreading. But the article in The Economist is kind of weird insofar as it mixes what are arguably fair points with insider baseball and vaguely suggested ‘beware government regulators if you screw with the services your users really use.“

Categories
Quotations

2013.3.19

So even in the worst cases, free products don’t usually end too badly. Well, unless you’re a user, or one of the alternatives that gets crushed along the way. But everyone who funds and builds a free product usually comes out of it pretty well, especially if they don’t care what happens to their users.

Free is so prevalent in our industry not because everyone’s irresponsible, but because it works.

In other industries, this is called predatory pricing, and many forms of it are illegal because they’re so destructive to healthy businesses and the welfare of an economy. But the tech industry is far less regulated, younger, and faster-moving than most industries. We celebrate our ability to do things that are illegal or economically infeasible in other markets with productive-sounding words like “disruption”.

Marco Arment, “Free Works
Categories
Quotations

2013.3.9

…nowhere does he raise the possibility that feedback loops produced by digital technologies might also be harming governance. Consider a 2011 survey by a British insurance company in which 11 percent of respondents claimed to have seen an incident but chose not to report it, worried that higher crime statistics for their neighborhood would significantly reduce the value of their properties. In this case, the quality of future data is intricately dependent on how much of the current data is disclosed; unconditional “openness” is the wrong move here—precisely because of feedback loops.

Evgeny Morozov, review of Future Shock

I would note that this failure to appreciate the social implications of novel monitoring technologies is something that is drastically unappreciated by public policy planners.

Categories
Aside

SEO vs Good Content

chartier:

Robb Lewis lays out everything you need to understand about the SEO industry in < 256 characters.

I’ve been with “professionals” who jeer at notions that content matters, or that you can get people to care/read anything longer than 300-500 words. Been told that my long form writing is a death sentence if I want to disseminate ideas. Words can’t express how glad I am I never took their “advice”.

Categories
Quotations

2013.3.1

A few years ago, he [Ken Anderson, Intel ethnographer] conducted an ethnographic study of “temporality,” about the perception of the passage and scarcity of time—noting how Americans he studied had come to perceive busy-ness and lack of time as a marker of well-being. “We found that in social interaction, virtually everyone would claim to be ‘busy,’ and that everyone close to them would be ‘busy’ too,” he told me. But in fact, coordinated studies of how these people used technology suggested that when they used their computers, they tended to do work only in short bursts of a few minutes at a time, with the rest of the time devoted to something other than what we might identify as work. “We were designing computers, and the spec at the time was to use the computer to the max for two hours,” Anderson says. “We had to make chips that would perform at that level. You don’t want them to overheat. But when we came back, we figured that we needed to rethink this, because people’s time is not quite what we imagine.” For a company that makes microchip processors, this discovery has had important consequences for how to engineer products—not only for users who constantly need high-powered computing for long durations, but for people who just think they do.

Graeme Wood, Anthropology Inc.

Speaks volumes about why social sciences are so important to development and engineering processes.

Categories
Links Writing

Lawful Access is Dead, Long Live Lawful Intercept!

So, the takeaway from this post is that Industry Canada’s proposed modifications significantly expand the volume and types of communications that ISPs must be able to intercept and preserve. Further, the Department is considering expanding interception requirements across all wireless spectrum holders; it needn’t just affect the LTE spectrum. We also know that Public Safety is modifying how ISPs have to preserve information related to geolocational, communications content, or transmission data. Together, these Departments’ actions are expanding government surveillance capacities in the absence of the lawful access legislation.

Industry Canada’s and Public Safety’s changes to how communications are intercepted should be put on hold until the government can convince Canadians about the need for these powers, and pass legislation authorizing the expansion of government surveillance. Decisions that are made surrounding interception capabilities are not easily reversed because once the technology is in place it is challenging to remove; as such, the government’s proposed modifications to intercept capabilities should be democratically legitimated before they are instantiated in practice.

Categories
Aside

Dial-up handshaking illustrated

Categories
Writing

Did Apple Design in the Wrong Direction?

It’s a big deal whenever Apple refreshes the design of their products. It isn’t just that the media goes nuts, but that other parties (read: the media) tend to swoon about Apple’s decision and the company’s competitors get ready to ape Apple’s new paradigms.

Unfortunately, the switch to the newly designed Airport Express seems like a terrific step in the wrong direction from a design perspective, while simultaneously being in the right direction from a product alignment perspective. Let me explain.

While some sites have stated that the older Express routers were ‘wall warts’, anyone who’s travelled with one of these routers can speak to their functionality. They were easy to pack, easier to set up, and incredibly reliable. The ‘warts’ were also useful when setting up wifi printing or Airplay functionality at home. In both of these latter cases, it was easy to move the router to where you wanted either the printer or speakers and didn’t necessitate cluttering up the space with unneeded cables.

The new form factor is better visually linked to Apple’s existing routers and Apple TV products. On these grounds, Apple is (arguably) bringing a superior branded identity to the Airport Express line, ensuring that anyone who sees the router will immediately think ‘Apple’. This has significant marketing and branding resonance but, unfortunately, it comes at the expense of device efficiency.

Good design is tightly linked with beauty, usability, and efficiency. In the case of the newest iteration of the Airport Express, Apple has prioritized the corporate image over product efficiency; the Express is a less efficient product on grounds that it assumes more physical space that has previously been needed. The incapacity to link these priorities is suggestive that the newest Apple router is a failed product from a design position, regardless of the popularity or sales of the new iteration.

Categories
Links Writing

The Problems of Domestic Labelling

While not related strictly to technology, Forbes has a good breakdown of why Kobe beef that is sold outside of Japan is (effectively) never the famed Kobe beef that myths are written about. It’s a good, direct, blunt piece. The kind of journalism I think we can, and want to, all support.

It (re)raises important questions that implicate technology. Wireless technologies are sometimes called “4G” but this is only true under revised ITU regulations. Originally 4G technologies were meant to be transformative – they referred predominantly to LTE and beyond – but this was revised in 2010 to refer to “3G technologies substantially better in performance and capability than earlier 3G technologies.”

Similar legal issues arise around the definition of public domain: with different international bodies possessing different copyright terms, the variance could lead to jurisdictional disputes around what is(n’t) public domain. Such disputes may lead to the removal of content if it happens to be stored or accessible in nations with the more onerous copyright terms.

These are just two areas where ‘labelling’ is important. In all three cases – beef, wireless speeds, and copyright – it’s legal terms that enable variable terminology associated with common goods. For consumers in a globalized world, who are often unable to spend the time to track down the ‘truth’ behind the labels, such labels can be incredibly confusing. We can do better, and we should do better, and find a means of rectifying confusions that arise from domestic labelling.

Categories
Quotations

… there is never a single, ideal type towards which any given technology will inevitably evolve. Specific technologies are developed to solve specific problems, for specific users, in specific times and places. How certain problems get defined as being more in need of a solution, which users are considered more important to design for, what other technological systems need to be provided or accounted for, who has the power to set certain technical and economic priorities–these are fundamentally social considerations that deeply influence the process of technological development.

Nathan Ensmenger; The Computer Boys Take Over: Computers, Programmers, and the Politics of Technical Expertise